Refund policy

Updated October 27, 2026

30-day change-of-mind returns

Email transcendtech.help@gmail.com within 30 days after delivery to request a change-of-mind return. Include your order number and the pack you want to return. The pack must be unused, clean and undamaged, with its tags, included parts and original packaging. Trying an empty pack on indoors is acceptable; riding with it or using it outdoors is not an unused return.

Hydration hygiene

A kit with a filled or used reservoir, drinking hose or mouthpiece is not eligible for a change-of-mind return. This applies to the hydration components supplied with Hydra and Alpine Access. Do not fill or use them while deciding whether to keep the kit, and keep any hygiene seal intact. This restriction does not exclude defective, damaged, incorrect or misdescribed goods or limit rights provided by law.

Return instructions and costs

Wait for our written authorization and the correct return address. Send an authorized change-of-mind return within 14 days of authorization and keep proof of postage. Do not send it directly to a supplier, an address on the parcel or our business-contact address without our instructions.

For a change-of-mind return, you pay actual return postage. No restocking fee applies. Original shipping charges are not refunded for a change-of-mind return unless required by law. We explain the return route and known costs before you send the item.

Incorrect, damaged or defective goods

Contact transcendtech.help@gmail.com as soon as practical if an item is incorrect, damaged, defective or does not match its description. We will arrange an appropriate replacement, repair or refund and cover any reasonable necessary return postage we require. Do not use an item you believe is unsafe.

The 30-day change-of-mind window, unused condition, packaging requirements and hydration hygiene restriction do not remove statutory rights or remedies for these problems. Photos can help us review a claim, but not having a photo does not automatically remove a valid claim.

Refunds and partial returns

For an eligible change-of-mind return, we inspect the item and initiate an approved refund within 10 business days after receiving it, or explain a specific eligibility issue. We notify you by email and refund the original payment method. Your bank or payment provider controls when the credit appears. Legally required cancellation, delay and other refunds follow their applicable deadlines; this inspection period does not extend them.

We refund the amount actually paid for the returned item, including its allocated bundle discount and corresponding tax adjustment. We do not retrospectively remove the discount from a pack you keep. Exchanges are handled as a return and a separate order, subject to availability.

Cancellations

Contact us as soon as possible to request cancellation or a change. If fulfillment has not been committed, we cancel and refund the amount paid. If the supplier has already accepted or dispatched the order, we check whether it can be stopped; otherwise we explain the return process. A request alone is not confirmation that an order was stopped. These operational limits do not remove cancellation or refund rights that apply by law.